PROGRAM LEAD (OFFICIAL TITLE: GLOBAL DIGITAL PROJECT MANAGER, TEAM LEAD)

JAN 2023 – PRESENT
ATTINDAS HYGIENE PARTNERS
RALEIGH, NC (REMOTE)

Enterprise program leader responsible for global digital transformation initiatives spanning 27 websites, 10 countries, distributed technical teams, and strategic commercial programs across North America and Europe.

• Led global eCommerce transformation across 27 sites and 7 languages, delivering a multi-system platform modernization impacting over 10,000 products and 20,000 digital assets.
• Partnered with business leaders, product teams, and regional stakeholders to define and prioritize strategic digital investments, aligning platform capabilities with commercial objectives, customer experience goals, and regulatory requirements.
• Led strategy and execution planning for a digital commerce transformation initiative designed to replicate a consultative sales experience online, developing a multi-year roadmap of customer experience enhancements, sales enablement tools, and platform capabilities to support conversion growth and long-term revenue objectives.
• Analyzed platform performance data and implemented KPI-driven reporting frameworks, delivering executive insights to inform prioritization, risk management, and decision-making.
• Designed and evolved product development operating models (PDLC), planning cadences, and execution frameworks to improve delivery visibility and cross-functional alignment.
• Facilitated cross-functional product planning and alignment workshops to translate insights into prioritized roadmaps and execution plans.
• Led cross-functional initiatives involving API-based platform integrations and third-party systems, ensuring alignment across engineering, product, and external partners.
• Introduced AI-enabled workflows using Microsoft Copilot and custom agents to streamline stakeholder reporting, requirements documentation, ticket generation, incident triage, and quality assurance planning, improving visibility and accelerating decision-making across cross-functional teams.
• Led technical planning sessions, requirements discussions, and stakeholder alignment activities in both English and Spanish, partnering with teams across North America and Europe to support global program delivery.
• Designed scalable operational workflows to improve launch readiness, reduce execution friction, and support customer experience outcomes.
• Managed concurrent strategic initiatives ranging from $150K to $1.2M in investment, coordinating distributed technical teams and cross-functional stakeholders to deliver business-critical platform capabilities.

SOFTWARE PLATFORM PROJECT MANAGER

FEB 2022- NOV 2022
ONECLICK TECHNOLOGY (DATA MODULAR)
IRVINE, CA (REMOTE)

• Led delivery of digital platforms for real estate organizations, overseeing cross- functional teams across development, QA, and stakeholders.
• Directed implementation of WordPress-based platforms utilizing AI-driven SEO strategies to increase lead generation.
• Managed CRM integrations and automated SMS workflows to improve sales conversion and client engagement.
• Coordinated multiple vendor teams and ensured on-time, on-budget delivery using Agile methodologies.

CAREER TRANSITION & INDEPENDENT BUSINESS OPERATIONS

MAR 2020 – FEB 2022

• Managed independent real estate consulting activities and complex residential transactions while operating an independent business.
• Earned Certified Scrum Product Owner (CSPO®) certification and continued professional development in Agile delivery, digital transformation, and technology leadership.
• Maintained active engagement with project management methodologies and emerging technology trends while preparing for a return to enterprise program leadership.

SR. SPE IMPLEMENTATION CONSULTANT

JUNE 2014 – FEB 2020
BALLISTIX
LOS ANGELES, CA (REMOTE)

• Led CRM, ERP, and sales process transformation initiatives for clients in highly regulated industries, improving operational efficiency, reporting visibility, and organizational scalability.
• Partnered with executive stakeholders to define and implement scalable sales processes and system integrations.
• Directed cross-functional collaboration between business and technical teams to align systems with strategic objectives.
• Improved workflow efficiency and data visibility, enabling better decision-making and performance tracking.

PROJECT MANAGER

NOV 2012 – JUNE 2014
CV CONSULTING
LOS ANGELES, CA (REMOTE)

• Managed various technical projects for the organization including website
  builders, API, CRM, and ERP products
• Led projects from inception to completion
• Created a project management system using Asana to document and track project progress and communicate with stakeholders.
• Allocated resources and worked through a ticketing system to prioritize, and reprioritize deliverables based on contractual commitments
• Utilized Agile methodology.

• Agile Approach
• Budget & Cost Analysis
• Business Communications
• Business Planning
• Change Management
• Contract Negotiation
• CRM & ERP Integrations

• Global Project Management
• Lean Manufacturing Approach
• Operations Management
• Process Improvement
• Product Development
• Project Scoping
• Quality Assurance

• Relationship Management
• Requirements Gathering
• Resource Staffing
• Strategic Planning
• Team Development/Training
• TOC (Theory of Constraints)
• Time Management

B.S. (Bachelors of Science), Management

University of Phoenix, 2013

PMP® (Project Management Professional)

Project Management Institute

CSPO® (Certified Scrum Product Owner)

Scrum Alliance