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PROFESSIONAL EXPERIENCE

DIGITAL PROJECT MANAGER, GLOBAL DIGITAL

JAN 2023 – PRESENT
ATTINDAS HYGIENE PARTNERS
RALEIGH, NC (REMOTE)

  • Responsible for creating and managing support system for 21 global websites (e-commerce, catalog, and blog sites) including developing workflow, setting up JIRA, logging tickets, and communicating with markets
  • Turned around negative perception of Managed Services
  • Oversaw the upgrade of Magento platform (2 versions) involving over 50 customized modules, 14 extensions, and 2 application integrations
  • Constructed Confluence workspace for proper project, operation, and technical documentation
  • Responsible for gathering requirements, drafting RFPs, interviewing potential vendors, and negotiating contracts
  • Moderated daily huddles for the support team (offshore and EU-based) and project ceremonies
  • Introduced end-of-project survey for stakeholders for continuous process and communication improvement
  • Utilized Agile methodology (using Kanban)

Tools Used: JIRA, Confluence, Magento (Adobe Commerce), Slack, Google Suite, Microsoft Suite, Sharepoiint

SOFTWARE PLATFORM PROJECT MANAGER

FEB 2022- NOV 2022
ONECLICK TECHNOLOGY (DATA MODULAR)
IRVINE, CA (REMOTE)

  • Managed technical projects for the organization including website
    builders, API, CRM, and ERP products
  • Responsible for developing a recruiting and onboarding program for
    technical talent
  • Documented issues and feature requests taking non-technical requests and translating them for development
  • Functioned as a product owner, defining vision, driving user experience, and prioritizing which to launch
  • Introduced slack and daily huddles to the development team to create a collaborative, transparent, virtual environment
  • Resolved conflicts with cross-functional teams by providing streamlined processes and increased communications
  • Utilized Agile methodology with Kanban framework

Tools Used: Trello, Confluence, CRM (proprietary system), WordPress using Gutenburg and Elementor, Slack, Google Suite, Active Campaign, Miro

SABBATICAL

PERSONAL/FAMILY
MAR 2020 – FEB 2022

  • Became CSPO® certified
  • Completed courses for PMP® requirements
  • Residential real estate (<$10M)
  • Built multiple WordPress sites using Gutenburg and Elementor frameworks
  • Created automated workflows within Trello, kvCore to manage pipeline
  • Designed, recorded, and edited videos for YouTube channel

SR. SPE IMPLEMENTATION CONSULTANT

JUNE 2014 – FEB 2020
BALLISTIX
LOS ANGELES, CA (REMOTE)

  • Responsible for recruiting, training, coaching, supervising, designing
    and integrating CRM/ERP, marketing and reporting
  • Designed technical components CRM, ERP, automated marketing, and
    reporting tools (sales and customer management, reporting, workflows)
  • Integrated CRMs with reporting tools via API keys
  • Gathered technical and resource requirements
  • Worked with cross-functional teams (development, design, operations,
    sales, and HR)
  • Moderated/led weekly client meetings
  • Provided monthly status reporting to c-suite stakeholders
  • Projects were implementation and change management related

Clients included: Lamar Advertising, TEGNA Media, Hotsy Pacific, MECCO, GSC-3D, Tower, and more

Tools Used: JIRA, Podio, VTiger, NetSuite, Salesforce, Mautic, Zoom, Google Suite, Sage, PipeDrive, Skype

PROJECT MANAGER

NOV 2012 – JUNE 2014
CV CONSULTING
LOS ANGELES, CA (REMOTE)

  • Managed various technical projects for the organization including website
    builders, API, CRM, and ERP products
  • Led projects from inception to completion
  • Created a project management system using Asana to document and track project progress and communicate with stakeholders.
  • Allocated resources and worked through a ticketing system to prioritize, and reprioritize deliverables based on contractual commitments
  • Utilized Agile methodology.

Clients included: microsite.com, IdeaHaus Agency, Campus Management, Obsidian Portal, and IsoTree

Tools Used: Asana, BaseCamp, SalesForce, WordPress, Miro

SOFTWARE DEVELOPMENT PROJECT MANAGER

JULY 2011- NOV 2012
FORDELA
SAN FRANCISCO, CA
(Bankrupt)

  • Responsible for planning and coordinating company-wide projects (both internal and external)
  • Reviewed and maintained project management system for an agile development teamr
  • Gathered and confirmed project requirements to develop project scope, mitigate priorities, and maintained feedback
    loop
  • Focused on smooth production releases
  • Ran daily Scrum meetings and followed Scrum methodology with 2-4 week sprint sessions between releases

Clients included: NVIDIA, Qantas, Water Buffalo Films, and more

WEB DESIGN PROJECT MANAGER

APR 2010 – JULY 2011
REALPAGE
SAN FRANCISCO, CA

  • Oversaw up to 25 website projects and 70 SEO/SEM projects at any given time
  • Performed wireframe sessions and collaborated with website clients
  • Developed SEO/SEM strategies for Managed Marketing clients
  • Responsible for maintaining accurate reports and updating Management and clients alike

PROFESSIONAL SKILLSET

  • Agile Approach
  • Budget & Cost Analysis
  • Business Communications
  • Business Planning
  • Change Management
  • Contract Negotiation
  • CRM & ERP Integrations
  • Global Project Management
  • Lean Manufacturing Approach
  • Operations Management
  • Process Improvement
  • Product Development
  • Project Scoping
  • Quality Assurance
  • Relationship Management
  • Requirements Gathering
  • Resource Staffing
  • Strategic Planning
  • Team Development/Training
  • TOC (Theory of Constraints)
  • Time Management

TECHNICAL COMPETENCIES

  • CRMs: kvCore, Monday, PipeDrive, Salesforce, VTiger (Sugar), Zoho
  • ERPs: NetSuite, Microsoft Dynamic, Infor, Sage, SAP
  • PM Tools: Asana, Basecamp, ClickUp, MS Project, Podio, Trello
  • Website Platforms: WordPress, Adobe Commerce (cloud and OS)
  • Other Tools: Atlassian Suite, Brackets, Google Suite, Komodo Edit, Mautic, Miro, MS Office Suite, Proofhq, Sharepoint, Slack, Zapier
  • Super Admin level expertise for all of the above programs and can easily pick up similar technology
  • Additional knowledge: HTML, basic CSS

EDUCATION & CERTIFICATIONS

B.S. (Bachelors of Science), Management

University of Phoenix, 2013

PMP® (Project Management Professional)

Project Management Institute

CSPO® (Certified Scrum Product Owner)

Scrum Alliance

OTHER

  • Bilingual – English and Spanish
  • 7X Half Marathon Runner (next run scheduled for Feb. 2023)
  • Previously certified Barre instructor
  • Favorite reads include: The 4 Disciplines of Execution and The Power of Agency