GLOBAL DIGITAL PROJECT MANAGER, TEAM LEAD

JAN 2023 – PRESENT
ATTINDAS HYGIENE PARTNERS
RALEIGH, NC (REMOTE)

• Develop user stories and manage backlog
• Responsible for creating and managing support system for 21 global websites (e-commerce, catalog, and blog sites) including developing workflow, setting up JIRA, logging tickets, triaging, and communicating with markets
• Turned around negative perception of Managed Services
• Oversaw the upgrade of Magento platform (2 versions) involving over 50 customized modules, 14 extensions, and 2 application integrations
• Constructed Confluence workspace for proper project, operation, and technical documentation
• Responsible for gathering requirements, drafting RFPs, interviewing potential vendors, and negotiating contracts
• Moderated daily huddles for the support team (offshore and EU-based) and project ceremonies
• Introduced end-of-project survey for stakeholders for continuous process and communication improvement
• Utilized Agile methodology (using Kanban)

Tools Used: JIRA, Confluence, Magento (Adobe Commerce), Bitbucket, Slack, Google Suite, Microsoft Suite, PowerReviews, Salsify, Sharepoint, WebDAM

SOFTWARE PLATFORM PROJECT MANAGER

FEB 2022- NOV 2022
ONECLICK TECHNOLOGY (DATA MODULAR)
IRVINE, CA (REMOTE)

• Managed technical projects for the organization including website
  builders, API, CRM, and ERP products
• Responsible for developing a recruiting and onboarding program for
  technical talent
• Documented issues and feature requests taking non-technical requests and translating them for development
• Functioned as a product owner, defining vision, driving user experience, and prioritizing which to launch
• Introduced slack and daily huddles to the development team to create a collaborative, transparent, virtual environment
• Resolved conflicts with cross-functional teams by providing streamlined processes and increased communications
• Utilized Agile methodology with Kanban framework

Tools Used: Trello, Confluence, CRM (proprietary system), WordPress using Gutenburg and Elementor, Slack, Google Suite, Active Campaign, Miro

SABBATICAL

PERSONAL/FAMILY
MAR 2020 – FEB 2022

• Became CSPO® certified
• Completed courses for PMP® requirements
• Residential real estate (<$10M)
• Built multiple WordPress sites using Gutenburg and Elementor frameworks
• Created automated workflows within Trello, kvCore to manage pipeline
• Designed, recorded, and edited videos for YouTube channel

SR. SPE IMPLEMENTATION CONSULTANT

JUNE 2014 – FEB 2020
BALLISTIX
LOS ANGELES, CA (REMOTE)

• Responsible for recruiting, training, coaching, supervising, designing
  and integrating CRM/ERP, marketing and reporting
• Designed technical components CRM, ERP, automated marketing, and
  reporting tools (sales and customer management, reporting, workflows)
• Integrated CRMs with reporting tools via API keys
• Gathered technical and resource requirements
• Worked with cross-functional teams (development, design, operations,
  sales, and HR)
• Moderated/led weekly client meetings
• Provided monthly status reporting to c-suite stakeholders
• Projects were implementation and change management related

Clients included: Lamar Advertising, TEGNA Media, Hotsy Pacific, MECCO, GSC-3D, Tower, and more

Tools Used: JIRA, Podio, VTiger, NetSuite, Salesforce, Mautic, Zoom, Google Suite, Sage, PipeDrive, Skype

PROJECT MANAGER

NOV 2012 – JUNE 2014
CV CONSULTING
LOS ANGELES, CA (REMOTE)

• Managed various technical projects for the organization including website
  builders, API, CRM, and ERP products
• Led projects from inception to completion
• Created a project management system using Asana to document and track project progress and communicate with stakeholders.
• Allocated resources and worked through a ticketing system to prioritize, and reprioritize deliverables based on contractual commitments
• Utilized Agile methodology.

Clients included: microsite.com, IdeaHaus Agency, Campus Management, Obsidian Portal, and IsoTree

Tools Used: Asana, BaseCamp, SalesForce, WordPress, Miro

SOFTWARE DEVELOPMENT PROJECT MANAGER

JULY 2011- NOV 2012
FORDELA
SAN FRANCISCO, CA
(Bankrupt)

• Responsible for planning and coordinating company-wide projects (both internal and external)
• Reviewed and maintained project management system for an agile development teamr
• Gathered and confirmed project requirements to develop project scope, mitigate priorities, and maintained feedback
  loop
• Focused on smooth production releases
• Ran daily Scrum meetings and followed Scrum methodology with 2-4 week sprint sessions between releases

Clients included: NVIDIA, Qantas, Water Buffalo Films, and more

WEB DESIGN PROJECT MANAGER

APR 2010 – JULY 2011
REALPAGE
SAN FRANCISCO, CA

• Oversaw up to 25 website projects and 70 SEO/SEM projects at any given time
• Performed wireframe sessions and collaborated with website clients
• Developed SEO/SEM strategies for Managed Marketing clients
• Responsible for maintaining accurate reports and updating Management and clients alike

• Agile Approach
• Budget & Cost Analysis
• Business Communications
• Business Planning
• Change Management
• Contract Negotiation
• CRM & ERP Integrations

• Global Project Management
• Lean Manufacturing Approach
• Operations Management
• Process Improvement
• Product Development
• Project Scoping
• Quality Assurance

• Relationship Management
• Requirements Gathering
• Resource Staffing
• Strategic Planning
• Team Development/Training
• TOC (Theory of Constraints)
• Time Management

B.S. (Bachelors of Science), Management

University of Phoenix, 2013

PMP® (Project Management Professional)

Project Management Institute

CSPO® (Certified Scrum Product Owner)

Scrum Alliance